We are India's only platform that provides lending solutions to the entire value chain of healthcare ecosystem of the country which includes hospitals, patients and suppliers. Our aim is to become the largest financial service provider for the healthcare sector and ensure that every citizen of our country has access to healthcare services. At Digisparsh we truly believe in providing best in class services to our customers. We aim to understand both our strengths and dissatisfies from our customer's point of view and work across our business units to meet their needs.
Our Grievance Redressal Policy focuses to improve customer satisfaction by collecting feedback from customers across all business units and action plans are put in place to address key issues which are assigned to the relevant senior leaders to action.
The various channels through which our customers can contact us for any assistance or redressal of their grievances are listed below:
Contact us at our below mentioned email id:email@example.com
We shall be available during business hours i.e. 10 a.m to 8 p.m
Grievances Redressal Escalation - Contact our Nodal Officer
If you are not satisfied with the response received, you can escalate your grievance
to our Nodal Officer at the below mentioned details.
Please Note that the below contact particulars are purely for Grievance Redressal Escalation, general inquiries of customers may not be answered through our nodal officer. Nodal officer shall be available between 10 a.m. to 6 p.m. (Except Saturday, Sunday and other banking holidays)
Nodal Officer-Santhosh Embrandiri Email id:firstname.lastname@example.org